[SIZE=3]现在的商务活动和商务沟通大多都会用到电话，在与国外客户进行商务洽谈或是与外籍同事进行事务性沟通时很多年轻的朋友都会出现这样或是那样的错误，往往是经过一系列很繁琐的电话交流后，结果却是“无功而返”。针对这种情况，西岸国际语言中心的运营总监高潇表示，造成这种情况的原因有很多，其中一个最重要的原因就是用英语进行商务电话沟通时，很多人非常容易犯一些常见错误，大致来看应该分为下列[FACE=Times New Roman]5[/SIZE]点：[/FACE][FACE=Times New Roman][SIZE=3]1.[/FACE] [SIZE=3]To make your voice as clear as possible, sit or stand tall and avoid chewing gum or eating while talking.[/SIZE][/SIZE][SIZE=3]第一点就是在电话商务英语沟通时为了使通话清楚，尽量要坐姿或站姿端正，避免在打电话时咀嚼口香糖或吃东西。[/SIZE][FACE=Times New Roman][SIZE=3] [/SIZE][/FACE][SIZE=3][FACE=Times New Roman]2.To avoid place your head sideways to cradle the phone between your head and shoulder, your throat is strained and your words may sound unclear. [/SIZE][/FACE][SIZE=3]第二点就是尽量避免打电话时头偏向一侧去用肩部夹住电话，因为这一点会延展和扭曲你的喉部进而造成英语发音不清楚。[/SIZE][FACE=Times New Roman][SIZE=3] [/SIZE][/FACE][FACE=Times New Roman][SIZE=3]2.[/FACE] [SIZE=3]Be a good listener, do not engage in any distracting activities during phone calls, give the caller your undivided attention.[/SIZE][/SIZE][SIZE=3]第三点就是要做一个良好的倾听者，打商务电话时不要从事任何其它干扰性活动，要给电话那边的人所有的关注。[/SIZE][FACE=Times New Roman][SIZE=3] [/SIZE][/FACE][FACE=Times New Roman][SIZE=3]3.[/FACE] [SIZE=3]Always answer the phone by the second or third ring, regardless of how busy you are, you do not want to give the impression that your company doesn’t care about its callers.[/SIZE][/SIZE][SIZE=3]第四点就是一定要在第二或第三个电话铃声时将电话接起，不管你有多么得忙，千万不要给对方留下你们公司不在乎的印象。[/SIZE][FACE=Times New Roman][SIZE=3] [/SIZE][/FACE][FACE=Times New Roman][SIZE=3]4.[/FACE] [SIZE=3]Don’t forget to greet the telephone caller with a smile, your voice sounds more pleasant when you’re smiling.[/SIZE][/SIZE][SIZE=3]第五点就是别忘了面带笑容的去接电话，因为笑得时候你的声音会传递出更愉悦的声音，进而感动对方。[/SIZE] | 
